OpenText | Support Lifecycle

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Dave Rabelink
Founder/Site Admin
Founder/Site Admin
Netherlands
Posts: 352
Joined: 24 Feb 2017, 09:12
Location: Gouda, The Netherlands

OpenText | Support Lifecycle

Post by Dave Rabelink » 06 Mar 2017, 08:11

Find the release dates and subsequent sustaining maintenance for your OpenText products
Product NameVersionRelease DateSustaining
Gupta Team Developer (TD)7.0October 2016October 2021
Gupta Team Developer (TD)6.3March 2015March 2020
Gupta Team Developer (TD)6.2June 2013August 2017
Gupta Team Developer (TD)6.1March 2012March 2016
Gupta Team Developer (TD)6.0November 2010March 2015
Gupta Report Builder7.0October 2016October 2021
Gupta Report Builder6.3March 2015March 2020
Gupta Report Builder6.2June 2013August 2017
Gupta Report Builder6.1March 2012March 2016
Gupta Report Builder6.0November 2010March 2015
Gupta SQLBase12.0August 2015August 2020
Gupta SQLBase11.7November 2012November 2017
Gupta SQLBase11.6November 2010September 2016
Gupta SQLBase11.5November 2008August 2015
Gupta TD Mobile2.1February 2017February 2022
Gupta TD Mobile2.0September 2015September 2020
Gupta TD Mobile1.2January 2015November 2016
Gupta TD Mobile1.1July 2014November 2016
Gupta TD Mobile1.0January 2014September 2015
Gupta Q1.0.1April 2010April 2015
Regards,
Dave Rabelink

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Steve Leighton
Site Admin
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New Zealand
Posts: 25
Joined: 05 Mar 2017, 20:57
Location: Tauranga, New Zealand

Re: OpenText | Support Lifecycle

Post by Steve Leighton » 07 Mar 2017, 23:39

... but be wary of how OpenText define the term 'Sustaining' .

I recently had occasion to get tangled with TD6.2 which they state is 'Sustaining' until 'August 2017'.
but this is NOT the case !

Here is one of OpenText's explanation of 'Sustaining' as at 08 March 2017 ( confused ? you will be ) . Note the example relating to TD6.2 in particular:
In the 'pre-OpenText', Development produced patches, etc. for a product until two subsequent releases, i.e. Once 7.0 is released, the versions in Engineering Support (changes made and new releases) were then 7.0 and 6.3, but 6.2 was no longer maintained.
Technical Support was always available for as long as we could help out.
I'm not sure what the OT stance is on older products that were already out of Engineering Support when we came into their stable. The roadmap that you are looking at shows 'Sustaining'. The definition of Sustaining is:

"Sustaining Maintenance" refers to the stage of the product lifecylce following the expiration of current maintenance. During this phase of the product support lifecycle, the following support services *may be available:
Unlimited number of support request submissions
Access to the customer service portal (documentation, technical articles, discussion forums, webinars and events)
​* The terms and length of phases of the product support lifecycle may vary depending on the product and version. "
The definition of Current Maintenance is:
"When a new version of an OpenText product is released, it is considered to be under Current Maintenance for a period of 5 years from the version release date. Subject to any limitations described in the Handbook, which shall include Sections 2.4.5 and 4, products under Current Maintenance benefit from assigned R&D resources and offer the following features:
Unlimited number of support request submissions through the Customer Portal, Customer Self Service App, or traditional channels (i.e. telephone, email).
Service packs and / or patches.
The ability to request hot fixes.
The ability to report product defects.
The ability to request enhancements or new features.
Access to documentation online.
Access to technical articles and discussion forums in the Customer Portal.
Access to technical webinars and events.
Access to Global Service offerings (additional charge)."
So, 6.2 was released in 2013, which according to the Current Maintenance definitions would indicate that it's supported until 2018, but as I say, I don't know how (or if) that applies to products already released before we were acquired by OT. I suspect that their disclaimer about "The terms and length of phases of the product support lifecycle may vary depending on the product and version." would give them an out.
But in any case, there won't be any more TD6.2 releases.
Best wishes
Steve
Bankside Systems Ltd. ( New Zealand )
www.banksidesystems.co.uk

Dave Rabelink
Founder/Site Admin
Founder/Site Admin
Netherlands
Posts: 352
Joined: 24 Feb 2017, 09:12
Location: Gouda, The Netherlands

Re: OpenText | Support Lifecycle

Post by Dave Rabelink » 08 Mar 2017, 06:09

Thanks Steve for pointing this out.
Regards,
Dave Rabelink

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