Posted by: Martin Teetz
Dear Valued customer,
In response to customer feedback and an internal review, Unify’s
executive management team has taken the decision to withdraw the general
availability of Team Developer 5.0 until the product quality and
feature/functionality meets the standards of excellence required for our
product portfolio. We are extremely disappointed at having to take this
decision, but feel that in the interests of our valued customers and
partners, it is the only viable option at this time.
However, we want to reaffirm our commitment to you, our customers, that
over the next few months we will deliver a “New Generation” of Team
Developer 5.x that not only meets, but exceeds your expectations. We
will invest the time and resources necessary to ensure that TD 5.x will
be fully deliverable and moreover that subsequent releases will contain
many, if not all of the features and functionality that our customers
require. We have already made several corrective actions and process
improvements to ensure that we deliver on our commitment.
* We have installed a new project management team
* We have established an independent QA department with a charter and
authority to enforce quality and feature compliance
* We have assembled a centralized and focused development team based in
our Sacramento headquarters
* We have initiated a “Customer Care Program” that includes direct phone
contact with ALL customers that have downloaded the TD 5.0 product to
gather impressions, recommendations and defects.
* We are implementing an enhancement and defect review of the existing
Team Developer releases to identify features that should be included in
this release as well as defects that must be addressed.
The litmus tests that Team Developer 5.x must pass prior to being
re-released to our customers are:
* Zero"0" known critical defects that can cause crashes or corruption
* 100% compatibility with prior releases
* 100% compliance with features requirements
* Same or better performance as the current release
We understand and share your frustration and can only ask for your
patience. As part of our acquisition of Gupta, we were not aware of the
shortcomings in the Team Developer 5.0 project, but take full
responsibility for this situation as well as full responsibility for
completing this product release with the promised quality and
functionality. We further commit to return to you a product that you can
continue to trust and enjoy using for years to come.
We will be distributing a revised features list and schedule as soon as
it is solidified.
Thanks for your continued support and understanding.
Duane V. George
VP of Development and Technical Services, Unify Corporation