Application Crashes

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Viswanadha
India
Posts: 26
Joined: 12 Jul 2018, 10:24
Location: Chennai, India

Application Crashes

Post by Viswanadha » 29 Dec 2020, 15:46

Hi All,

Application is crashing randomly and receiving lot of incidents from customers. I am using TD 6.3 version. Until October it was working fine. This is causing after deploying latest version with some fixes.

Below are the 2 log details I found in event viewer

Faulting application name: CustID.exe, version: 21.0.0.0, time stamp: 0x5626d3f0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00001a5
Fault offset: 0x30303030
Faulting process ID: 0x2468
Faulting application start time: 0x01d6ddd1a0c0e949
Faulting application path: C:\ProgramData\Microsoft\AppV\Client\Integration\A14CBB56-DFEC-4186-8721-F7A771F7D7C3\Root\VFS\ProgramFilesX86\RBSG\CustID\CustID.exe
Faulting module path: unknown
Report ID: 01ef1ebf-a5a0-414d-acc7-5c0d0bfb0fa8
Faulting package full name:
Faulting package-relative application ID:


and

Faulting application name: CustID.exe, version: 21.0.0.0, time stamp: 0x5626d3f0
Faulting module name: KERNELBASE.dll, version: 10.0.17763.1518, time stamp: 0xc4258670
Exception code: 0xc0000409
Fault offset: 0x001225f2
Faulting process ID: 0x2468
Faulting application start time: 0x01d6ddd1a0c0e949
Faulting application path: C:\ProgramData\Microsoft\AppV\Client\Integration\A14CBB56-DFEC-4186-8721-F7A771F7D7C3\Root\VFS\ProgramFilesX86\RBSG\CustID\CustID.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 79a034a0-f94b-4031-8450-36605b9e026e
Faulting package full name:
Faulting package-relative application ID:

Is there any way I can get dump of this crash?

Any ideas to find the cause of non-reproducible crashes?

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