RainerE wrote: ↑
15 Dec 2022, 09:27
So it may take a while (some month) until I can say, that a bug is fixed (Solved).
For me, a bug is fixed (Solved) not a the time, OpenText released a version containing a fix for this bug.
For me, a bug is fixed after I have successfully tested the fix.
I understand that. Here also, new (patch) versions have to be tested and evaluated which takes time.
Indeed, sometimes a fix by OpenText after testing reveals it not being fixed or only partly and sometimes even break other stuff.
As for the indicators on this forum (solved attribute) it is hard to keep track which ones are actually part of a new release and also have been tested to be really fixed.
To avoid that reported defects on the forum do not get attention, it is best to set the forum topic to solved at the moment OpenText indicates it is fixed as part of a release.
(based on the releasenotes fix list)
When the defect is actually fixed and tested ok, when no "Solved" indicator was set on the topic, this topic will most probably not get the "Solved" attribute afterwards.
Others just reading the topic assume OpenText did not handle the defect in a release yet when no "Solved" indicator is set on the topic and no post was added to indicate in which version the defect was fixed by OpenText.
So when a topic has been set to "Solved" and sometime later someone finds that this defect was not solved, this can be reported in that topic and the solved indicator removed.
(probably the defect will be reopened or a new defect registered).
As default, at the moment a new version or patch is released, I adapt the fixlist and skim through the list and set the topic attribute to "Solved" and post in the topic which version in was supposedly solved.
But any topic owner can do this when they see their topic being solved or remove the attribute when the defect was not solved after testing.