Upgrade install of 3.1 fails

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Neil Denton

Upgrade install of 3.1 fails

Post by Neil Denton » 08 Jul 2004, 00:37

 Posted by:  Neil Denton 

complaining of an invalid product code. I gave it the product code (all
!@#$# 32 characters of it) 5 times to make sure I had it right - no
difference.

Anyone seen this or have any idea what's happening? Or why the "Free 90-day
installation support" doesn't list a phone # (either on the CD, or on the
web page mentioned)?

FRBhote
India
Posts: 2212
Joined: 09 Mar 2017, 05:32
Location: Hyderabad, India

Upgrade install of 3.1 fails

Post by FRBhote » 08 Jul 2004, 07:52

 Posted by:  F R Bhote 

You need to install Internet Explorer 6, then it installs fine.

J.G. Mischke

Upgrade install of 3.1 fails

Post by J.G. Mischke » 08 Jul 2004, 15:59

 Posted by:  J.G. Mischke 


That's a joke, isn't it??

Neil Denton

Upgrade install of 3.1 fails

Post by Neil Denton » 08 Jul 2004, 16:40

 Posted by:  Neil Denton 


Besides, I have IE6 installed.

Charles McLouth

Upgrade install of 3.1 fails

Post by Charles McLouth » 08 Jul 2004, 17:37

 Posted by:  Charles McLouth 

You don't mention what OS you are using. That can be important.
If XP, apply sp2. If you check the help about with IE, you will see that
the cipher-strengh is 128.

If you have done all of that, then you might be facing a Microsoft Bug. The
details of the bug are that for some "unknown" reason (Microsoft doesn't
know why either), the cryptography settings for a specific user account are
mangled by the installation/uninstallation of some unknown product.
Microsoft's suggestion solution to this problem is to Format the Disk and
re-install the OS. My suggestion, is that you create a second user account,
log in as that user and attempt to install. If you were facing that
particular MS bug, it will install fine.

Regards,

charlie

Neil Denton

Upgrade install of 3.1 fails

Post by Neil Denton » 08 Jul 2004, 18:13

 Posted by:  Neil Denton 

Does this bug affect anything other than TD3.1? I ask since I have no other
problems with installation of software - except Flash won't install against
Internet Explorer (no big loss since (i) I hate Flash, and (ii) I avoid IE
whenever possible). My colleague has no such problem with Flash/IE, but
gets the same TD3.1 install failure as I do.

I am using XP - how can sp2 be relevant, since TD3.1 was released long
before sp2?

I'll try your suggestion of a second account. Thanks for the help.
Neil

Karthik

Upgrade install of 3.1 fails

Post by Karthik » 08 Jul 2004, 18:43

 Posted by:  Karthik 

Yesterday, i turned on Automatic Updates to ON windows is not booting
anymore.

Its not a joke. A Valid and a sensible suggestion.

Thanks Everyone.
Karthik

Neil Denton

Upgrade install of 3.1 fails

Post by Neil Denton » 08 Jul 2004, 19:17

 Posted by:  Neil Denton 

So I tried your suggestion of a new user account, and it worked! Temporary
happiness achieved. However, as soon as I switch back to my own account,
TD3.1 shows as not activated, 0 days to expiration, and the activation key
is now invalid.

Why do we bother! I've worked with SqlWindows for a decade, and almost every
install/upgrade is the same - BADLY DONE by Gupta/Centura. I figure all the
unnecessary stress they've put me through has taken a year off my life. I
think I should have instead spent that year converting my systems to some
(any) non-Gupta product.

Charles McLouth

Upgrade install of 3.1 fails

Post by Charles McLouth » 08 Jul 2004, 19:21

 Posted by:  Charles McLouth 

Yes, it does ocurr outside of TD. The problem is in the Microsoft
Cryptography APIs(that we use) and since we are using them we are vulnerable
to their failure. I merely suggested sp2 because it was current...sp1 or an
update to IE 6 will most likely accomplish the same, which is to ensure that
you have the Microsoft routines we require (and the easiest way to verify
that is the help/about from IE, although it isn't the only way.)

If you have that done (128-bit cipher strength) then try my other suggestion
(try as an alternate user.) If it works, then we know what the problem is.
If it doesn't, then you can yell at me about what an idiot I am, for making
such a ridiculous sounding suggestion, and we can move on to the next step
of trying to determine what your problem is.

Regards,

charlie

Neil

Upgrade install of 3.1 fails

Post by Neil » 08 Jul 2004, 19:34

 Posted by:  Neil 

I have Win XP and IE6 with all the updates and patches short of XP sp2.

Your suggestion is clearly not ridiculous - but using these routines may be,
given these known issues! What are the MS article numbers relating to this
bug?

Charles McLouth

Upgrade install of 3.1 fails

Post by Charles McLouth » 08 Jul 2004, 20:39

 Posted by:  Charles McLouth 

I thought that there was another article(I can't find it at the moment but I
believe it had to do with a password being reset by an administrator and
exhibited the same symptoms as the below), but what put us on the track to
figuring it out was:
282775 (http://support.microsoft.com/default.aspx?scid=kb;en-us;282775) and
271865 (http://support.microsoft.com/default.aspx?scid=kb;en-us;271865) .
The symptoms of 271865 are most like the one we experience.

"Your suggestion is clearly not ridiculous - but using these routines may
be, given these known issues!"
The problem wasn't uncovered during months of QA, nor during the beta.
Also, totalling the number of reports on these newsgroups, the number of
private mails we've received, and the number of Tech Support cases compared
with the number of installations/registrations of the product, this
circumstance has ocurred in less than 1%. However, we have listened to that
1% and have taken corrective action for future versions.

charlie

ps - on your other post, if you successfully register it with the user you
installed as, I believe that you can then successfully use it with your
primary login. If not take Microsoft's above recommended techniques.

Jim McNamara

Upgrade install of 3.1 fails

Post by Jim McNamara » 08 Jul 2004, 21:45

 Posted by:  Jim McNamara 

That's terribly kind of you.

M$ has a bug so you bad mouth Gupta.

I've been using SqlWindows since 1993 & the worst installation problem I've
encountered is a missing windows dll.

Neil

Upgrade install of 3.1 fails

Post by Neil » 09 Jul 2004, 19:34

 Posted by:  Neil 

Jim, I'm delighted you've had such a positive experience. It doesn't match
the experience that I've had, and seen, and heard of, in more than ten years
of Gupta consulting work in two continents.

Mistakes happen; what counts is how they are dealt with, and Gupta/Centura's
long-standing, stated policy of not informing their user-base of known
problems - allowing each user to discover and fight with the issue - is
(IMNSHO) a huge mistake. It's a mistake because it takes an unfortunate, but
sometimes inevitable, situation and turns it into a source of anger, not to
mention an unnecessary waste of my time. Blaming a third party is such an
old and annoying technique of inadequate or uninterested support teams, that
it, too, is guaranteed to irritate - even if it has truth in it! Stating
that the problem will be dealt with in future releases does nothing to help
me now. Promising "Free 90-day installation support" on the CD package, but
failing to provide a telephone number to access it, also is a negative.
Having a "support" page on your website that essentially tells users to go
away unless you have lots more money to give us, is neither helpful nor
likely to encourage support for the product or company. Providing a
registration form that doesn't allow usable entry of non-US addresses is a
trivial but telling further example of the quality of the installation
process. I could go on. Suffice it to say that I have (again) spent two
days attempting to install an intermediate upgrade release - with no usable
success. All of these issues are Gupta's, not Microsoft's.

Do you still want to tell me not to be upset?
Neil

Neil

Upgrade install of 3.1 fails

Post by Neil » 09 Jul 2004, 19:38

 Posted by:  Neil 

I successfully registered the product on the second account - but cannot use
it from my account. I've tried following the MS articles mentioned, with no
progress. Even if we manage to get it to work on my account, I need to have
full confidence that this issue won't reoccur some time after we have
switched over to using TD3.1 exclusively. Given that I have the install
issue on both of the development machines I've tried, it's clearly triggered
by software that we need (if this is indeed the cause).

At this point, my safe, trouble-free option is to avoid TD3.1 completely.
I'd rather not, though.
Neil

Charles McLouth

Upgrade install of 3.1 fails

Post by Charles McLouth » 09 Jul 2004, 21:08

 Posted by:  Charles McLouth 

Neil,
Within the Product Packaging there is a link that details how to utilize
your free support by contacting Gupta via EMail.

However, if you send me your contact information:




I will ensure that you are contacted, such that you can receive assistance
in resolving your installation problem.

charlie

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