Application unstability on newer server than MS Server2008

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KimF
Finland
Posts: 17
Joined: 04 May 2017, 03:49
Location: Finland

Application unstability on newer server than MS Server2008

Post by KimF » 04 Feb 2019, 07:02

Hello, has anyone run into similar problems that applications run on never than MS Server2008 just suddenly crash without any logical reason?
We have created dumps of crashed applications, but it doesn't give us any clues/reasons why it crashed

This is not yet 100% sure, but a customer of ours has big stability problems with our TD 6.3 application on a MS Server2012 - they have now shortly tested to run the same application on a 2008 server and it seems that no crash has hapend in this environment.

We have also a td7.11 version of our product on a MS Server2016 and also here we have seen some unstability

Kim
Last edited by KimF on 08 Feb 2019, 10:34, edited 1 time in total.

thomas.uttendorfer
Site Admin
Site Admin
Germany
Posts: 153
Joined: 05 Mar 2017, 17:19
Location: Munich Germany

Re: Application unstability on newer server that MS Server2008

Post by thomas.uttendorfer » 06 Feb 2019, 09:29

Hi Kim,
we run TD7.0 against SqlServer 2012 as well as SqlServer 2008 without issues.
We use ODBC Driver "SQL Server" (NOT "SQL Server Native Client xx.x").
Regards Tom
Thomas Uttendorfer
[ frevel & fey ] Software-System GmbH
https://thomasuttendorfer.wordpress.com/

EwaldP
Austria
Posts: 126
Joined: 07 Mar 2017, 08:00
Location: Austria

Re: Application unstability on newer server that MS Server2008

Post by EwaldP » 06 Feb 2019, 10:29

I think Kim has problems with MS Server 2012 and not MS SQLServer.

Kim, could you give us more details about your configuration? In the past we had some issues with terminal servers and open files (smb) on MS Server 2012 up to 2016. But it depends also on your TD-version (with 6.1 very bad, with 6.3 SP2 better). Do you use terminal server? Application folder on same machine or on a network drive? Runtime installed on network drive or local on clients?

Regards
Ewald
Ewald P. Palmetshofer
EDV-Hausleitner GmbH
4020 Linz
www.edv-hausleitner.at

KimF
Finland
Posts: 17
Joined: 04 May 2017, 03:49
Location: Finland

Re: Application unstability on newer server that MS Server2008

Post by KimF » 06 Feb 2019, 11:25

Jep - the problem occurs on MS Server2012 R2 and MS Server2016 - we use td63 update R1 and td7.11

It seems that we might be able to work around it by running application in compatibility mode

We are investigating this problem and I will be back if/when we find the reason and hopefully manage to fix it

Kim

EwaldP
Austria
Posts: 126
Joined: 07 Mar 2017, 08:00
Location: Austria

Re: Application unstability on newer server that MS Server2008

Post by EwaldP » 06 Feb 2019, 14:03

Does your app crash if the user wants to open any dialog?
Ewald P. Palmetshofer
EDV-Hausleitner GmbH
4020 Linz
www.edv-hausleitner.at

KimF
Finland
Posts: 17
Joined: 04 May 2017, 03:49
Location: Finland

Re: Application unstability on newer server that MS Server2008

Post by KimF » 08 Feb 2019, 10:33

We have had random crashes here and there, but lately we found a good example, how to crash our application

Now it seems that we managed together with @micsto to solve this problem - thanks to him for the help we needed
I guess there is soon a new version of mtbl and mimg to be puliched

Kim

clemdoc
Austria
Posts: 14
Joined: 08 Mar 2017, 09:51
Location: Austria

Re: Application unstability on newer server than MS Server2008

Post by clemdoc » 13 Feb 2019, 08:37

Would you mind going into more detail as to how to crash your application and the solution?

KimF
Finland
Posts: 17
Joined: 04 May 2017, 03:49
Location: Finland

Re: Application unstability on newer server than MS Server2008

Post by KimF » 15 Feb 2019, 06:10

Hello, I would love to explain why, but at the moment we really don't know
@Micsto is going to debug his application while using our application

Now it also, according to dump-files looks that something creates problems for ProfUIS288u-RDE72.dll in MS Server2012/2016 - while the same code and database works fine in MS Server2008...

I have created a ticket for OpenText, but at the moment I'm just answering basic questions made by their support in India



Kim

JonasK
Germany
Posts: 2
Joined: 01 Feb 2019, 15:22
Location: Germany

Re: Application unstability on newer server than MS Server2008

Post by JonasK » 15 Feb 2019, 13:04

Hello,

i wanted to share my experience with you. Our applications also crash randomly when running on machines with Windows 8 and newer (desktop and server-versions). The crashes increased dramatically since Summer 2018, maybe because of a windows update. All our applications are deployed (including TD-Deploy-Folder) on a remote share/network drive. When deployed on a local machine everything works fine.

I had a quite long discussion with the support about this problem, which resulted in this KBA: https://knowledge.opentext.com/knowledg ... /KB9012589
They also gave me hint to check oplocks (https://jefferyland.wordpress.com/2010/ ... ication/00)

Maybe this wil help you with your research.

Regards
Jonas

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