ReportBuilder3.0 Invalid Print Command

[tiger]

Product: Gupta Team Developer 3.0 (PTF4)
ReportBuilder 3.0
OS:Windows XP SP2

My project is Client/Server Structure. One client runned error when printing label which you can see in my attachment. And we found all the labels couldn't be printed normally even in different modules on that PC.
And the programs on this client were not updated and other clients are always normal like before.
And in order to solve this error we have tried serveral methods, such as restarting OS, uninstalling and reinstalling Gupta and pactching the PTF4.And they all failed.
Some days ago we met this error and we solved it by reinstall OS finally, but as you know it's so unconvenient.
Could you please be so kind to tell me some advices? Thank yo so much for your kind help in advance!

Best regards
tiger

[Mike Vandine]

I have seen this error message pop up with this version when there are no printers defined on the PC. Could this be the case here?

Best regards,

[tiger]

Thank you very much for your kind reply!
But I think our error was not this cause, the client can print normally using other software such as printing MS word.
Do you have other advice? Thank you again!
Best wishes,

Tiger

[Geert_Schröder]

Hello tiger

I guess your program sets the windows default printer to a special
printer (maybe a networkprinter) before calling SalReportPrint()-function
and that on the not correct printing client the printername of that printer
is not defined.

Look on that client under windows-systemcontrol\printers if the printername
exists. Maybe the physical printer exists there but under a wrong name.
(If the name is wrong just change/overwrite it to the correct name.)

Best Regards
Geert

[Stefan_Arnold]

Hi tiger

Maybe your report template (QRP) uses a special printer who doesn't exists on that PC. You can avoid this problem by checking the checkbox "Use Default Printer" in Report Properties (Menu Report -> Format -> Report...)

Best regards
Stefan

[tiger]

Thank you very much for all your help!
After we uninstalled and reinstalled Gupta, it's useless!
At lase we solved this error by deleting printer and adding the printer again.
Let's continue to keep in touch!
Best wishes,

Tiger