Problem with free chat widget tawk.to in Cordova

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fatih
Turkey
Posts: 45
Joined: 12 Oct 2018, 06:39
Location: Turkey

Problem with free chat widget tawk.to in Cordova

Post by fatih » 11 May 2020, 08:20

Hello,

I successfully embedded the free chat widget tawk.to into my web app.

The problem is that, the free chat widget doesn't show up on Android (or on iOS, I haven't tried iOS yet). The javascript is loaded, I can see that, but the widget doesn't show up.


I added these lines to my config.xml:

<access origin="http://*.tawk.to" />
<access origin="https://*.tawk.to" />
<access origin="http://tawk.to" />
<access origin="https://tawk.to" />
<access origin="https://tawk.link" />

<plugin name="cordova-plugin-inappbrowser" spec="^1.7.2" />
<plugin name="cordova-plugin-whitelist" spec="^1.3.1" />
<plugin name="cordova-plugin-ionic-webview" spec="^1.1.16" />

I'm adding screenshots showing the widget pops up in web, but not on Android.

I googled but couldn't proceed much. Do you have any experience with that?

Best regards,
Fatih
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a_sivababu
India
Posts: 509
Joined: 10 Mar 2017, 08:46
Location: Chennai,India

Re: Problem with free chat widget tawk.to in Cordova

Post by a_sivababu » 11 May 2020, 11:02

Good to see this integration, Fatih.

Have you checked with tawk.to. are they supporting Hybrid app or only native app for mobile integration? I am just going through the below site and seems it is not supported for phonegap( Apache Cordova).

https://stackoverflow.com/questions/566 ... y-phonegap

fatih
Turkey
Posts: 45
Joined: 12 Oct 2018, 06:39
Location: Turkey

Re: Problem with free chat widget tawk.to in Cordova

Post by fatih » 11 May 2020, 11:53

Hi, Siva,

Thank you. I saw that Stackoverflow topic and e-mailed tawk.to support, saying that my app is Cordova based.
It seems they're supporting because they answered me saying to disable "Hide widget on mobile" in the admin panel.

It's already disabled for me, I again asked if they support Cordova based apps. I'm waiting for the reply.

While googling I saw other posts suggesting to do this and that... All I understand is Cordova is ok for tawk.to but it needs some configuration.

Best regards,
Fatih

a_sivababu
India
Posts: 509
Joined: 10 Mar 2017, 08:46
Location: Chennai,India

Re: Problem with free chat widget tawk.to in Cordova

Post by a_sivababu » 11 May 2020, 13:45

Hi Fatih,
understood.


There is a github post on kommunicate chat but i think only two members/agents are free....

https://github.com/Kommunicate-io/Kommu ... hat-Plugin
https://www.kommunicate.io/pricing

Thanks
Siva A

fatih
Turkey
Posts: 45
Joined: 12 Oct 2018, 06:39
Location: Turkey

Re: Problem with free chat widget tawk.to in Cordova

Post by fatih » 12 May 2020, 12:23

Hi Siva

tawk.to confirmed that they don't have Cordova mobile support currently. So I'll look at other platforms as Kommunicate.

Thank you,

fatih
Turkey
Posts: 45
Joined: 12 Oct 2018, 06:39
Location: Turkey

Re: Problem with free chat widget tawk.to in Cordova

Post by fatih » 12 May 2020, 19:37

Hi, Siva

Kommunicate worked. Thank you for the suggestion.

Fatih

a_sivababu
India
Posts: 509
Joined: 10 Mar 2017, 08:46
Location: Chennai,India

Re: Problem with free chat widget tawk.to in Cordova

Post by a_sivababu » 13 May 2020, 11:24

Thanks Fatih for confirming. so it gives the confident for others to integrate chat with TDMobile. :-)

Regards,
Siva A

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